Job Specification:
- Follow up on unpaid or overdue accounts, ensuring prompt collection and payment from insurance companies and patients.
- Communicate with insurance providers, patients, and healthcare facilities to resolve payment issues.
- Review unpaid claims, analyse discrepancies, and resolve billing issues with insurers or patients.
- Ensure accurate and timely posting of payments in patient accounts and update insurance records.
- Prepare aging reports, track outstanding accounts, and generate follow-up tasks for timely resolution.
- Work closely with the billing department to reconcile accounts and prevent payment delays.
- Maintain knowledge of payer contracts, reimbursement rates, and payer-specific requirements.
Requirements and skills:
- Experience in accounts receivable or medical billing.
- Understanding of medical terminology, insurance processes, and reimbursement procedures.
- Strong problem-solving skills to handle complex billing inquiries and issues.
- Excellent communication skills for interactions with insurance companies and patients.
- Ability to manage multiple accounts and prioritize work in a fast-paced environment.
- Proficiency with billing software, spreadsheets, and AR management systems.
- Attention to detail and organizational skills to manage large volumes of transactions.
